![]() Two-thirds of e-commerce retailers have had to cover costs of product replacement, reshipment or refunds out of pocket prior to claim resolutions. Reverse logistics (30%): Delays in claim resolution have resulted in business loss for merchants, according to the report. ![]() Inventory delays (37%): Twenty-eight (28%) of consumers were affected by late shipping and 19% experienced unfulfilled orders due to inventory challenges.Lost shipments (49%): Over half (55%) of consumers have experienced package or item loss during the shipping and delivery process over the past two holiday seasons.Damaged shipments (51%): Damaged items affected 36% of e-commerce consumers.Porch piracy (54%): Two in five e-commerce merchants said that porch piracy has increasingly affected their business in 2022, according to the report.E-commerce retailers ranked the following physical security threats as top sources of loss to their businesses:
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June 2023
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